> ## Documentation Index
> Fetch the complete documentation index at: https://docs.elitea.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Contact ELITEA Support

> We understand that you may encounter questions or issues while using ELITEA. Our dedicated engineers and support team are always ready to assist you. This guide

## Contacting ELITEA Support

The primary way to reach our support team is via email:

* **Email:** [SupportAlita@epam.com](mailto:SupportAlita@epam.com)

Please use this email address for all support-related inquiries.

### "Elitea Bot" on Microsoft Teams (EPAM Users)

EPAM users can also get help directly through the **ELITEA Bot** in Microsoft Teams. The bot is available **24/7**, has access to the full ELITEA documentation and other resources, and can assist with questions, troubleshooting, and guidance.

<Tip>
  You can attach screenshots when chatting with the ELITEA Bot — this helps it understand your issue faster and provide more accurate guidance.
</Tip>

Search for **"Elitea Bot"** in Microsoft Teams to get started.

## How to Report Issues and Ask Questions Effectively

To help us quickly understand and resolve your issue, please provide as much relevant information as possible in your support request. The more details you include, the faster we can assist you.

Here's a breakdown of the information we need, categorized by the type of issue you're experiencing:

### General Information (Mandatory for All Issues)

Regardless of the specific issue, please include the following in your email if using [SupportAlita@epam.com](mailto:SupportAlita@epam.com):

1. **ELITEA Environment:** Specify the ELITEA environment where you are encountering the problem (e.g., "Next" or the specific name of your ELITEA instance).
2. **Project Details:**
   * **Project Name:** Provide the name of the specific project within the ELITEA environment where the issue occurs.
   * **Workspace Type:** Indicate whether this is your "Private" workspace or a "Team" project.
3. **Issue Description:**
   * **Clear and Concise:** Provide a clear and concise description of the issue you are experiencing.
   * **Expected Result:** Explain what you were trying to achieve and what the expected outcome should have been.

### Issues with Agents

If you are experiencing issues with an agent, please include the following information:

1. **Agent Instructions:**
   * **Screenshot or Text:** Provide a screenshot of the agent's instructions or copy and paste the text of the instructions directly into your email. This allows us to understand the agent's configuration.
2. **Used Toolkits and Configuration:**
   * **Screenshot or Text:** If your agent uses specific toolkits (e.g., prompts, datasources, other agents, Jira, Confluence, etc.), provide screenshots of their configurations. This helps us understand how the toolkits are set up.
3. **Your Query/Question:**
   * **Exact Text:** Provide the exact query or question you used to execute the agent. This helps us replicate the issue.
4. **Error Text (if applicable):**
   * **Copy from Chat Window:** If you encountered an error, expand the error window, click the "show all" button for the error message in the Chat window, and copy the full error text into your email. This provides us with detailed error information.

### Issues with Indexes

For issues related to indexed datasources, please provide the following:

1. **Index Configuration:**
   * **Screenshot:** Provide a screenshot of your datasource configuration settings.
2. **Index Error Logs (from run history):**
   * **Download and Attach:** If you encounter errors with indexes, get the error log from run history and attach it to your email.
3. **Advanced Settings:**
   * **Screenshot:** If the issue relates to the Chat, Search, or Deduplicate tabs, provide a screenshot of the advanced settings in those tabs.

### Issues with Agents

If you are experiencing issues with a specific prompt, please include:

1. **Agent Instructions:**
   * **Screenshot:** Provide a screenshot of the prompt's instructions.
2. **Configurations:**
   * **Screenshot:** Provide screenshots of agent configurations, including internal and attached toolkits, selected LLM model configurations, and other relevant parameters.

### Issues with Alita Code and Alita Code Chat Extensions

<Warning>
  The Alita Code and Alita Code Chat extensions are deprecated. We recommend using **ELITEA MCP** capabilities directly within your IDE's built-in AI features (e.g., GitHub Copilot, Cursor) instead.
</Warning>

### Issues with ELITEA's Other Features

For issues related to other features, please provide:

1. **Issue Description:**
   * **Detailed Description:** Provide a detailed description of the issue you are experiencing.
2. **Screenshots:**
   * **Visual Context:** Include screenshots that illustrate the issue.
3. **Dev Tools Console Log (if applicable):**
   * **Screenshot or Text:** If you are comfortable using your browser's developer tools, copy and paste any relevant error messages from the console log or the screenhsot into your email.

## Best Practices for Reporting Issues

* **Be Specific:** The more specific you are, the easier it is for us to understand the issue.
* **Provide Context:** Explain what you were trying to do and what you expected to happen.
* **Include Screenshots:** Visual aids are often very helpful in understanding the problem.
* **One Issue per Email:** If you have multiple unrelated issues, please send separate emails for each. This helps us track and resolve them more efficiently.
* **Be Patient:** Our support team will do their best to respond to your request as quickly as possible.

By following these guidelines, you can help us provide you with the best possible support experience. We appreciate your cooperation and look forward to assisting you with your ELITEA journey!

## Before Contacting Support: Explore Available Resources

Before reaching out to the support team, we encourage you to explore the available resources. Often, you can find answers to your questions or solutions to common issues by:

* **Reviewing Documentation:** Check the official ELITEA documentation for the specific feature you are using.
* **Watching Video Materials:** Look for video tutorials or demonstrations that might cover the topic.
* **Checking Configurations:** Double-check your configurations and settings to ensure they are correct.

## Report Bugs and Request Features

All users can submit bug reports, feature requests, and suggestions directly via the ELITEA GitHub community. This is open to everyone — no special access required.

* **Discussions** — Ask questions, share ideas, and start conversations with the community:
  [github.com/EliteaAI/elitea\_community/discussions](https://github.com/EliteaAI/elitea_community/discussions)

* **Issues** — Report bugs or request new features:
  [github.com/EliteaAI/elitea\_community/issues](https://github.com/EliteaAI/elitea_community/issues)

<Note>
  When creating an issue, include as much detail as possible — environment, steps to reproduce, expected vs actual behavior, and screenshots where applicable. This helps the team triage and prioritize faster.
</Note>

## Join the ELITEA (Alita) Community

We also encourage you to ask questions and share your experiences with other ELITEA users in our community on Viva Engage:

**[ELITEA (Alita) Community](https://engage.cloud.microsoft/main/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIxODkyOTkxMDU3OTIifQ)**

This is a great place to connect with other users, learn from their experiences, and get help from the community, get news and use cases.